Privacy Notice
This is the privacy notice of Ventnor Golf Club 1892 Ltd, company number 08846887 (‘we’, ‘our’, or ‘us’).
Our registered office is:
Steephill Down Road, Ventnor, Isle of Wight, PO38 1BP
Email: admin@ventnorgolfclub.co.uk
Introduction
This notice describes how we collect, store, transfer, and use personal data. It explains your privacy rights and how the law protects you.
In the context of the law and this notice, ‘personal data’ refers to information that identifies you as an individual or could be used to identify you if combined with other information. Acting on personal data in any way is referred to as ‘processing’.
This notice applies to personal data collected:
- Through our website.
- Through social media platforms and online retail platforms, including Facebook, Instagram, and Twitter.
- During the course of our services, including memberships and events.
Unless explicitly stated, we do not share, sell, or disclose your personal data to third parties.
Personal Data We Collect
How We Obtain Personal Data
We may process information:
- That you provide directly (e.g., when applying for membership, purchasing services, or contacting us).
- From monitoring how you use our website and services.
- From third-party sources (e.g., payment processors or referral partners).
Membership Data Processing
For membership applications and administration, we process personal data to fulfill our contractual obligations to you as a member. This includes:
- Purpose of Processing:
- Verifying your identity.
- Administering your membership, including maintaining participant records for Family Memberships.
- Managing renewals and providing membership benefits.
- Categories of Personal Data:
- Name, date of birth, contact information (address, email, phone number).
- Payment and transaction information.
- For Family Memberships: Names and dates of birth of additional participants.
- Lawful Basis for Processing:
- Contractual necessity: To fulfill the membership agreement.
- Legitimate interests: For the efficient administration of memberships.
- Retention Period:
Membership data is retained for the duration of the membership and up to six years after termination to comply with tax and legal requirements.
If you provide information about other participants in a Family Membership, you confirm that you have their consent (where applicable) or the authority to share their details for this purpose.
Types of Data Collected Directly
We collect personal data when you interact with us, such as by applying for membership, making purchases, or creating an account on our website. This includes:
- Personal identifiers: Name, title, and date of birth.
- Contact information: Email address, telephone number, and postal addresses.
- Account information: Username, password, and preferences.
- Transaction information: Records of purchases and payments made to us.
- Communication records: Messages sent via email, phone, or our website.
Cookies
We use cookies to enhance your website experience, track website usage, and provide personalized content.
- Essential Cookies: Used for core website functionality (e.g., keeping you signed in).
- Optional Cookies: Require your explicit consent (e.g., for analytics or advertising).
You can manage cookie preferences via your browser settings. For more information, refer to our [Cookie Policy].
Lawful Bases for Processing
We process personal data under one or more of the following lawful bases:
- Contractual Obligation:
When you enter into a membership or purchase agreement, we process your data to fulfill that contract. - Legitimate Interests:
For activities necessary to run our business, including:- Maintaining membership records.
- Responding to inquiries.
- Preventing fraud and securing our systems.
- Consent:
Where no other basis applies (e.g., for marketing communications), we will only process your data with your explicit consent. - Legal Obligation:
To comply with legal or regulatory requirements.
Marketing Preferences
We may send you marketing communications if you have given your consent. You can update your preferences or withdraw consent at any time by contacting us at admin@ventnorgolfclub.co.uk.
Your Rights
Under data protection law, you have rights regarding your personal data, including:
- Access: Request a copy of the data we hold about you.
- Correction: Request corrections to inaccurate data.
- Erasure: Request deletion of your data where it is no longer necessary.
- Restriction: Request limits on how your data is processed.
- Objection: Object to processing based on legitimate interests.
- Data Portability: Request transfer of your data to another service provider.
To exercise your rights, contact us at admin@ventnorgolfclub.co.uk.
Retention Policy
We retain personal data only for as long as necessary to:
- Provide the services you have requested.
- Fulfill legal obligations (e.g., tax record-keeping).
- Resolve disputes or defend against legal claims.
Complaints
If you have concerns about how we handle your personal data, please contact us at admin@ventnorgolfclub.co.uk. If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/.
Review of this Notice
We regularly review this privacy notice to ensure compliance with current laws and practices. Updates will be published on our website.
Last updated: 16/12/2024